At Heritage Weaving, we value your trust and strive to deliver high-quality products. Please read our Refund Policy carefully before making a purchase.

Returns & Refunds

We accept returns only in the following cases:

• The product received is damaged, defective, or incorrect

• The issue is reported within 48 hours of delivery

To initiate a return or refund request, please contact us with:

• Your order number

• Clear photos or videos of the product showing the issue

Requests without proper evidence may not be accepted.

Eligibility for Refund

To be eligible for a refund:

• The product must be unused, unwashed, and in its original condition

• All original tags, packaging, and accessories must be intact

• Customized or made-to-order products are not refundable, unless damaged or defective on arrival

Non-Refundable Items

Refunds will not be issued for:

• Color or texture variations due to lighting, screen resolution, or handcrafted nature of products

• Minor irregularities inherent to handwoven or handcrafted textiles

• Requests made after the return window has expired

Refund Process

Once your return request is approved:

• We will arrange a pickup or guide you on return shipping

• After inspection, the refund will be processed within 7–10 business days

• Refunds will be issued to the original payment method

Shipping charges (if any) are non-refundable, unless the return is due to our error.

Cancellations

Orders can only be canceled before dispatch. Once an order has been shipped, it cannot be canceled.

Contact Us

For any questions regarding refunds or returns, please contact us:

Email: support@heritageweaving.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)